- Where is Titan Self Storage Located? We are located at 7102 Highway 200, Missoula, MT 59802.
- How can I contact customer support? You can reach us by phone at (406) 215-1459 or via email at assist@rentplum.com
- When is the office open? Out off-site office is open Monday through Friday from 7:30 a.m. to 5:30 p.m.
- What are the gate hours? Current tenants can access their units daily from 5:00 a.m. to 10:00 p.m.
- What is the difference between office hours and gate hours? Office hours are the times available you are able to call us with questions and assistance. Gate hours are the hours of the day you will be able to access your storage unit or outdoor RV storage through the main gate.
Storage Unit Sizes and Features
- What storage unit sizes are available? We offer five sizes: 5x10 (small dresser, small mattress, boxes), 10x10 (contents of a family room or two bedrooms), 10x15 (three full bedrooms plus larger items like pianos and couches), 10x20 (similar to 10x15 with extra depth for additional boxes or furniture), and 10x25 (first two bedroom house including appliances). We also offer 12x30 and 12x40 outdoor storage spaces for your RV, motorhome, trailer, boat, jet ski, and more.
- Do you provide pest control? Yes, we provide routine monthly pest and insect control with comprehensive quarterly spraying as part of our standard facility maintenance.
- Do you offer climate-controlled units? Our Missoula location offers drive up accessible units and outdoor vehicle parking. Units are build for Montana weather where all buildings have gutters, downspouts, and well maintained sals to keep your items dry and clean.
- What are the door dimensions of the units? Most units have 6'8" high door. Door widths vary by unit size, typically 3-fee wide for smaller unit and up to 8 feet wide for larger units.
Renting and Payments
- Can I rent a unit online? Yes, you can select storage units online, enter your billing info, and confirm your rental 24/7 through our Renting Made Easy system. Please call us for outdoor storage rentals.
- What happens if I miss a payment? If your payment is not received by the 1st of the month, your account will be placed on lockout status, and your gate code will no longer work. We provide a 5-day grace period. If payment is still not received after the grace period ends, a $20 late fee will be added to your account. If your account becomes 30 days past due, additional recurring late fees and a pre-lien fee will be accessed. If your balance remains unpaid and reaches 60 days past due, your unit may be scheduled for auction, and additional auction related fees will apply.
- Do I need to give notice before moving out? Yes, we require a 30-day written notice by text or email before you move out. Please call us as soon as possible so we can document your notice and schedule your move out assessment. This helps ensure a smooth move-out process and prevents and unnecessary charges. Please not that we do not prorate rent upon move-out. Once your monthly rent has been billed, you are responsible for the full month's rent, and you may continue using your unit through the end of that billing period.
- Is there a contract minimum rental period? No, we offer month-to-moth leases, so there is no long term contract or minimum rental period.
- Is there a deposit required? No, we do not require a security deposit. However, there is a one-time $30 administrative fee due when you rent a unit.
- What payment methods do you accept? We accept any payments through our online customer portal using ACH, debit cards, and credit cards. Please note that credit card payments are subject to a 2.29% processing fee.
- How do I pay my bill? You can pay your bill online 24/7 through our easy to use payment portal.
- Are there any move in specials? We periodically offer specials. Please check our website or contact us for current promotions.
Policies and Security
- Is the facility secure? Yes, our Missoula location features controlled gate access with PDK access controls. Only current tenants with a unique access code can enter. The facility also has a digital video surveillance, LED lighting on all buildings, and a secure perimeter fence.
- Do you have moving carts or dollies available? No, we do not provide moving carts or dollies on the property. All of our storage units are drive up units, allowing you to park your vehicle directly in front of your unit for easy loading and unloading.
- Do you offer truck rentals or moving supplies? No, we do not offer truck rentals or sell moving supplies.
- Do I need my own lock or do you provide one? Yes, you are responsible for securing your unit with your own storage disc lock. We require all tenants to use a disc lock for added security.
- What items are not allowed to be stored? You may not store illegal items, explosives, fireworks, flammable liquids (except fuel in an approved stored vehicle), live animals, contraband, junk or inoperable vehicles, or any property you are not legally authorized to possess. Storage units may only be used for lawful storage purposes.
- Can I live in my storage unit or RV on the property? No, there is absolutely no living on site in storage units, RVs or trailers.
- Is the facility monitored 24/7? Yes, our facility is equipped with 24/7 security cameras throughout the property. It is also fully fenced and gates, and each tenant is provided with a unique gate access code for secure access. In addition, local law enforcement conducts random patrols and the facility to help enhance security.
